SMART UNIFORMS – ONLINE DELIVERY, COLLECTION & RETURNS

SMART UNIFORMS – ONLINE DELIVERY, COLLECTION & RETURNS

Please note: The information and policies below apply to orders placed online through the Smart Uniforms website only. Purchases made directly in one of our stores are subject to our separate in-store policies.

Online and in-store prices may vary slightly for certain schools and products. This is because online orders are fulfilled directly through our warehouse, whereas our stores operate with their own stock. The price shown at the time and place of purchase will apply.

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STANDARD DELIVERY

We use APC Overnight for our online deliveries. Once your order has been dispatched, delivery will usually take 1–2 working days.

During our busy summer and back-to-school period, delivery can take up to 14 working days, especially for orders placed after 20th August, due to the extremely high volume of orders. However, we will always do our best to get your order to you as soon as possible.

Delivery charges are shown at checkout. Alternatively, you can select FREE Click & Collect from an available Smart Uniforms store.

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COLLECT IN STORE

Place your order online and select Click & Collect at checkout to collect your order FREE from your chosen available Smart Uniforms store.

We aim to have Click & Collect orders ready within 24 hours. During our busy back-to-school period, collection times may be longer.

You will receive a notification once your order is ready to collect.

Please note that Click & Collect remains an online order, even though your order is collected from one of our stores.

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SUMMER PERIOD

We aim to keep sufficient stock levels for all items advertised on our website. However, during our busy back-to-school period, certain items or sizes may temporarily sell out.

If an item is out of stock, your order may take longer to fulfil while we await new stock or complete embroidery.

We will always do our best to fulfil orders as quickly as possible. We strongly recommend placing your order well in advance of the start of the new school term.

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RETURNS

For online purchases, you can return your items to any Smart Uniforms store or send them by post to our main office:

Smart Uniforms – Main Office
1–3 Cheapside
Batley
WF17 5ND

Items must be unworn, unused, in their original condition and with all tags attached. Please include your order confirmation or order number as proof of purchase.

IMPORTANT – ONLINE REFUNDS

If you are returning an online order for a refund, whether you send it by post or drop it off at one of our stores, you must email smartuniformsorders@gmail.com to let our online team know your items have been returned.

This is because online refunds are processed by our online team and not directly by our stores.

Please include your order number in your email.

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RETURN POSTAGE

Customers are responsible for the cost of returning unwanted online items to us by post.

We recommend using a tracked postal service and keeping your proof of postage until your return has been processed.

If an item is faulty, damaged or we have sent you an incorrect item, please email smartuniformsorders@gmail.com before returning it so our team can advise you on the next steps.

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EXCHANGES

Online purchases can be exchanged at a Smart Uniforms store that stocks uniform for your specific school, subject to the required item and size being available.

If the store does not stock your school, the exchange must be returned by post to:

Smart Uniforms – Main Office
1–3 Cheapside
Batley
WF17 5ND

For postal exchanges, please email smartuniformsorders@gmail.com with your order number and details of the item and size you require.

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REFUNDS

Once your returned online items have been received and checked, your refund will be processed back to your original payment method.

You must email smartuniformsorders@gmail.com after returning your order, even if you have dropped it off at one of our stores, so our online team knows the return has been made.

Please include your order number.

All refunds can take up to 10 working days to be returned to your bank account after being processed.

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FAULTY OR INCORRECT ITEMS

If your online order contains an item that is faulty, damaged or different from what you ordered, please contact smartuniformsorders@gmail.com as soon as possible.

Please include your order number, details of the issue and, where possible, photos of the item.

Our online team will review the issue and arrange the appropriate replacement, exchange or refund.

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CANCELLATIONS

If you wish to cancel an online order, please email smartuniformsorders@gmail.com as soon as possible, quoting your order number.

We will do our best to cancel your order before it is processed or dispatched. However, during busy periods, orders can move through our system quickly and we cannot guarantee that a cancellation request will be received in time.

If your order has already been dispatched, you will need to return the items to us once received. Your refund will then be processed.

All refunds can take up to 10 working days to be returned to your bank account after being processed.